Terms of Service

For the Shopify apps Hand-E AI Discounts and Hand-E Checkout Rules.
Version 1.3. As of: September 22, 2026
This English version is a convenience translation. Only the German version is legally binding; in case of any discrepancy, the German version prevails.

1. Provider and scope

The Provider of the App is:

Max Handrik
Hand-E Solutions
c/o flexdienst - #22000
Kurt-Schumacher-Straße 74
67663 Kaiserslautern
Germany
info@hand-e.de

These terms apply to the use of the app Hand-E AI Discounts (hereinafter “the App”) by the operator of a Shopify store (hereinafter “the Customer”). Deviating terms of the Customer do not become part of the contract, even if they are not expressly objected to.

2. The App is intended exclusively for businesses

Only businesses (entrepreneurs within the meaning of § 14 of the German Civil Code (BGB)), legal entities under public law or special funds under public law may be contracting parties. The App is a tool for operating an online store and is not offered to consumers within the meaning of § 13 BGB.

There is therefore no right of withdrawal. It applies exclusively to consumers; a consumer cannot be a customer of this App.

3. Subject matter of the service

The App is provided as software as a service via the Shopify platform. It enables the Customer to create and evaluate discounts in their store. The scope of functions current at any given time results from the description in the Shopify App Store and from the App itself.

At the time of this version, it includes in particular:

tiered quantity discounts, product bundles, discounts above a cart value, gifts above a cart value and the generation of discount codes in large numbers,
a cart preview for checking the configured discounts,
an evaluation of redeemed discounts,
an AI-assisted assistant and an AI-assisted support chat (see Section 6).

Not part of the service are the creation or maintenance of the Customer's store, the legal review of the Customer's discount campaigns, tax advice and the functionality of the Shopify platform itself.

Part of the App runs as a block in the Customer's theme (the “Gift above cart value” function). No warranty is given for the compatibility of this block with any particular theme; the function is designed so that a failure of this block does not lead to unintended discounts.

4. Conclusion of the contract, term and remuneration

The contract is concluded when the Customer installs the App via the Shopify App Store and agrees to these terms in the App. The time and version of the consent are logged.

Billing is handled entirely by Shopify (Shopify App Pricing). Prices, billing periods and the duration of any trial period are displayed in the Shopify App Store and in the Customer's Shopify admin; they are also selected there by the Customer and collected by Shopify. The Provider does not issue its own invoice to the Customer and does not accept any payment data.

The contract runs for an indefinite period. The Customer may terminate it at any time by canceling the subscription in their Shopify admin and uninstalling the App. The right of both parties to extraordinary termination for good cause remains unaffected.

The Provider may terminate this contract with 30 days' notice to the end of a billing period. Fees already paid in advance will be refunded pro rata for the unused period.

5. Obligations of the Customer

The Customer is responsible for the discounts they create: for their amount, their structure, their duration and their legal permissibility, in particular under price indication law and competition law.
The Customer checks a new discount campaign before publishing it. The App provides a cart preview for this purpose.
The Customer does not enter any personal data into the input fields of the AI functions.
The Customer does not use the App in a way that impairs its operation, in particular not through automated mass requests to the AI functions.

6. AI-assisted functions

The App contains two functions that use language models: an assistant that suggests a discount based on the Customer's description, and a support chat that answers questions about the App.

The results of these functions are non-binding suggestions. Language models can deliver substantively incorrect results; this expressly also applies to numbers (percentages, monetary amounts, quantity thresholds and time periods). The assistant's suggestion is shown to the Customer in full before it is created and is only implemented upon the Customer's express confirmation. In addition, a discount created in this way is created in an inactive state and only takes effect when the Customer activates it in their Shopify admin.

Reviewing the suggestion is the Customer's responsibility. The Provider is not liable for lost profits or granted discounts that result from the Customer adopting a suggestion without reviewing it. Section 8 remains unaffected.

The answers of the support chat are assistance with operating the App and do not constitute legal, tax or business advice.

7. Availability and defects

The Provider keeps the App available with the care of a prudent businessperson, but does not owe any particular availability rate. Periods during which the App cannot be reached due to maintenance, necessary security measures or for reasons for which the Provider is not responsible (in particular disruptions at Shopify or at the service providers named in the Privacy Policy) are not considered downtime.

Defects must be reported to info@hand-e.de or via the bug reporter in the App. The Provider will remedy defects within a reasonable period; it may do so by repair or replacement delivery. For trial periods provided free of charge, the limitation of liability under Section 8 applies accordingly.

8. Liability

The Provider is liable without limitation

in cases of intent and gross negligence,
for damages resulting from injury to life, body or health,
under the provisions of the German Product Liability Act,
to the extent of a guarantee it has assumed.

In the event of a slightly negligent breach of an obligation whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the Customer may regularly rely (cardinal obligation, i.e. an essential contractual obligation), the Provider's liability is limited in amount to the foreseeable damage typical for the contract at the time the contract was concluded.

Otherwise, liability for slight negligence is excluded.

Liability for slight negligence is furthermore limited in amount to the sum the Customer paid for the use of the App in the twelve months preceding the damaging event, but to no less than 100 euros. The foregoing limitations also apply in favor of the Provider's legal representatives and vicarious agents.

The Provider is not liable for the loss of data insofar as this results from the Customer having failed to make a backup that could reasonably be expected of them. All data processed by the App originates from the Customer's Shopify store and remains available there.

9. Data protection

Which data the App processes is set out in the Privacy Policy. The processing of order data on behalf of the Customer is governed by the Data Processing Agreement pursuant to Art. 28 GDPR. In the event of conflicts between these terms and the Data Processing Agreement, the Data Processing Agreement takes precedence in matters of data protection.

10. Changes to the service and to these terms

The Provider may further develop the App and change individual functions, as long as this does not significantly impair the contractual benefit for the Customer. If an essential function is discontinued, the Customer will be informed at least 30 days in advance; in this case, the Customer may terminate the contract extraordinarily with effect from the date on which the change takes effect.

The Provider will notify the Customer in the App of changes to these terms at least 30 days before they take effect. The amended version will be presented to the Customer for consent the next time the App is launched; the time and version are logged. If the Customer does not consent, the Customer may continue to use the App under the previous version until the end of the current billing period and terminate the contract by uninstalling the App.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's place of business. The Provider is also entitled to bring an action at the Customer's general place of jurisdiction.

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Should any provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected.